Payment Terms:

• After confirmation of any Package request: 25% Or more of tour package cost required immediately to book all the respective services.

• 15 Days prior to arrival date: 50% of tour package cost required.

• 07 Days prior to arrival date: 100% of tour package cost required.

• All payments must be notified by an e-mail format only with attached transaction details.

• Payment terms are subject to change at the time of booking as per Hotel Policy and High Season.

• We will not entertain any credit facility.

Cancellation Policy:

• All cancellations must be made in e-mail format only.

• Any cancellation at 45 Days prior to arrival date – No charge

• Any cancellation between 45 Days – 30 Days prior to arrival date: 25% of tour fare charge

• Any cancellation between 30 Days – 15 Days prior to arrival date: 50% of tour fare charge

• Any cancellation between 15 Days – 10 Days prior to arrival date: 75% of tour fare charge

• Any cancellation less than 10 Days: 100% of tour fare charge.

• Once the package is booked & confirmed North Sikkim part or Hill stations area is Non Cancellable or Non Refundable.

 Note: After PNR Generate, If you cancel the Holiday Package Or Modify or Change the holiday package, then there are some charges will be applicable.(That charges will depend on the package costs)

Refunds (if applicable)

If your refund are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Payment@ovoholidays.com.

Sale Services (if applicable)

Only regular priced Services may be refunded, unfortunately sale Services cannot be refunded.